Avaya announce the General Availability of IP Office Release 12.0

Avaya is pleased to announce the General Availability of IP Office Release 12.0

IP Office Release 12.0 includes new features that will support market expansion, ease of doing business, openness, and user-client experience for the midmarket space. These are summarized below.

• IP Office Linux changed OS to Rocky Linux for new deployments

• IP Office Linux changed OS to support the Rocky Linux Migration process.

• IP Office-Workplace support for IPv6 for SBC Remote Worker

• 3700 Wireless DECT FW

What's New with IP Office R 12.0?

IP Office R12.0 extends Avaya's innovation in the cloud and midmarket, delivering greater resilience, security and value through a wide range of endpoints, and fully integrated, easy to use, desktop and mobile clients including Avaya Workplace R3.36 wotj Avaya Call Reporting, enabling customers to track and report on every call without deploying a complete contact center solution. Through a single architecture, IP Office is available for both premises-base and cloud-delivered deployments.

Features and Benefits

Why Upgrade to IP Office R12.0?

The latest features are available on the latest release including user mobility, easy administration, integrated collaboration capabilities including conferencing as well as IM and presence.

Instant communications and collaboration is now a must-have for enabling employees and making fast business decisions. Winning business means serving customers in the way they want to be served – and faster than competitors can. By modernizing the communications infrastructure, connecting any employee, anywhere, means improving customer service and employee experiences, while reducing costs. Additional benefits can translate into increases in revenue and profits.

Enhanced Collaboration

With R12.0 the Avaya Workplace Client is supported in IP Office as a soft phone and provides outstanding mobility. Persistent Messaging and multi-party audio / video / web conferencing are delivered via Spaces with presence through the IP Office core. For ease of use and an enhanced user experience, the IP Office Web Client is a WebRTC browser-based client that facilitates audio, video, Instant Messaging and Presence based collaboration between users in either a Chrome browser (Windows or macOS) or as a standalone Windows client.
R12.0 supports the latest Avaya IP phones, transforming the desktop communications experience with a dynamic user interface and ergonomic design.

Call Reporting and Tracking

Avaya Call Reporting helps customers manage their phone system and business with ease and confidence. Cradle to grave call reporting and tracking is presented through over 50 standard reports.
Recording Library provides easy access to recordings within the same reporting interface via IP Office Voicemail Pro integration.
Realtime agent seat and Agent Dashboards enhance IP Office hunt groups and deliver visual call management with wallboards and customized agent dashboard displays.
Delivers comprehensive call reporting without a deploying a complete contact center solution.

Ease of Doing Business

The latest security and resiliency features, particularly for those that are interested in moving to cloud deployments, come as part of the solution. For Avaya partners, simplifying deployments with new configuration wizards reduce installation complexity and optimizes technician time.
Avaya offers solutions from pure premises deployments to pure cloud deployments. This allows customers to start with a premises solution, move to the cloud as a resiliency option, or start in the cloud and have resiliency on the premises. As an added benefit, customers who are familiar with and accustomed to analog line appearances, as with a key system, may now deploy SIP trunks and program line appearance buttons on their phones. SIP Line Appearance is supported on Essential Edition, Server Edition, Select and Powered By solutions. This makes it easier to migrate smaller businesses from Basic Edition to SIP trunked systems while preserving their user experience and business processes.
With R12.0, IP Office is adopting the security and reliability of Rocky Linux.

Stronger Resiliency and Security

IP Office provides high availability and stronger security without high costs and complexity. Customer locations may have automatic backup where active calls stay connected, and no idle hardware is needed.
R12.0 offers WebRTC Gateway resiliency with IP Office Select; providing High Availability to WebRTC users.

Simplified Installation, Administration and Support

Features have been added aimed at making installation both faster and simpler. Installation wizards for small IP systems reduce the time and effort for deploying systems on day 1 and revising system configurations on day 2.
Cloud Operations Manager (COM) provides multi-customer management capability via a single unified management portal capable of management and administration of up to 3,000 IP Office nodes and 1,000 customer instances. The tool is focused on cloud deployments and may also be used with Server Edition and IP Office Select deployments.

Business Model – permanent license, subx, etc